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General Terms and Conditions (T&C)
NOTE: ADRIA ABATE d.o.o. is the company that operates under the brand name Veky Sailing.
GENERAL INFORMATION ABOUT THE COMPANY/AGENCY
ADRIA ABATE d.o.o.
Ulica Hermana Bužana 12B, 10000 Zagreb, Croatia
Managing Director: Igor Tošev, owner.
Email: email@example.com; firstname.lastname@example.org
Telephone: +385 97 7092 160; +385 97 7268 378
Operating hours: Monday – Friday from 9:00am – 5:00pm
Company number: 5248981
Name and address of bank:
Erste&Steiermarkische Bank d.d., Jadranski trg 3A, 51000 Rijeka, Croatia
SWIFT CODE: ESBCHR22
Details of the competent body whose official supervision is subject to the activity of the travel agency:
Ministry of Tourism – Independent Sector of Tourism Inspection Trg Republike Hrvatske 8 / I, 10000 Zagreb, Croatia
– The organizer’s liability insurance package and general liability number: 11-7002806154 Uniqa Osiguranje d.d.
– Insurance Package Guarantee for the tour packages:
45-7002806155 Uniqa Osiguranje d.d.
Insurance company informations:
UNIQA osiguranje d.d.
Planinska 13A, 10000 Zagreb, Croatia
Tel: +385 1 6324 200
You must read and understand this document in full before booking. These terms and conditions (T&C) will form the basis of the contract between you (Client/Traveller) and us (ADRIA ABATE d.o.o./THE AGENCY).
o The inquiries are sent by mail: email@example.com or by filling out one of the booking forms on AGENCY’S website
o THE AGENCY will contact you as soon as possible via email to confirm the:
– the total price of the service
– the date that your deposit is due
– details of the payment plan
– all other necessary information
o Up to and until 20 days before your trip, the price of your booking will not be subject to any surcharges except variations in:
– transportation costs
– dues, taxes, and fees
– exchange rates
o Within 20 days of your departure date, the price of your booking will not be subject to any surcharges
o THE AGENCY will absorb any increase of less than 2% of the purchase price. You will only be charged for increases over and above 2%
o Moreover, you will receive a refund if your booking price drops by more than 2% following the changes mentioned above. Please note that travel arrangements are not always purchased in local currency. Some apparent price fluctuations may have no impact due to contractual and other protections in place.
Last minute, First Minute and special promotions (discounts)
o For travel within 40 days of the booking date:
– pay in full (100% lump sum)
o For travel beyond 40 days of the booking date, you can choose to either:
– pay in two installments, or
– pay in full (100% lump sum)
When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site or offer.
Cancellation and Variation Policies
Variation by THE AGENCY
o cancel the booking with a refund of all sums you have paid minus cancellation charges within the meaning of clause 29 (Refundable Sums)
o choose to accept the changes
The Client/Traveler must inform THE AGENCY of your decision within three days of being informed of booking changes. If no action is taken, we will be entitled to infer that you have chosen to accept the changes.
Cancellation by THE AGENCY
o 5: Client/Traveler’s authority to act on behalf of other guests
o 37: substitution of customers
o 45-46: travel insurance
o 69-70: reselling
Cancellation by You
o If you cancel your booking, the following minimum cancellation charges (as a percentage of the total booking cost) will apply:
– 50% of the reservation price for cancellation that has been done up to 31 days prior to the beginning of the reservation.
-100% of the reservation price for the cancellation that has been done less than 30 days prior to the beginning of the reservation.
– 20% of the reservation price providing that Charter Company manages to find new Client for the cancelled reservation.
o You will also be liable to pay any cancellation charges imposed by suppliers or any other costs incurred by THE AGENCY
o THE AGENCY may use money that you have previously paid to cover cancellation charges or to pay charges imposed by a supplier without refund to you
o THE AGENCY will take reasonable steps to ensure that all costs and losses are kept to a minimum
o Your travel insurance policy may cover cancellation charges, please check your policy for details
Variation by You
o If any Guest no longer wishes to participate in the charter or benefit from the services booked, THE AGENCY may, subject to availability, agree to a substitute customer being added to the booking. You should notify THE AGENCY in writing at least 14 days before the date of the trip of your intention to substitute a person on the booking. However, this is subject to THE AGENCY’s written acceptance of the arrangement and both the leaving and the substitute parties accepting joint and several liabilities for full payment of any sums outstanding for the booking.
o THE AGENCY may charge you an administration fee of €25 per Guest name change.
o THE AGENCY retains the absolute right to refuse to accept the substitution.
o In requesting a change of customer, the Client/Traveler must confirm that the new customer has read and agreed to all relevant T&C.
Cancellation and Variation Policies – COVID 19
Passports and Visas
Your Privacy is Important to Us
Responsibility of THE AGENCY
o The actions or omissions of the person(s) affected
o The actions or omissions of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable
o Unusual and unforeseen circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. An unusual event which either we or the supplier of the service(s) in question could not have foreseen or avoided even with all due care.
Disabled Customers and Customers with Special Needs
Financial protection and insurance